Privacy policy

Last updated: October 21, 2026

HONGKONG GUOWEI SECURITY CO., LIMITED (“4COVR,” “we,” “us,” or “our”) operates this store and website. 4COVR is a brand of a company registered in Shenzhen, China. The Shenzhen-based company may provide customer service or technical support on our behalf. Our Services include this website, its content, features, tools, products, and services. The Services are powered by Shopify.

This Privacy Policy describes how we collect, use, and disclose personal information when you visit or use the Services, make a purchase, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, use, or disclosure of personal information, this Privacy Policy controls for those privacy matters.

Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to you. Depending on how you use the Services and as permitted by applicable law, we may collect or process:

• Contact information, such as your name, billing and shipping addresses, phone number, and email address.

• Transaction information, such as products viewed, added to your cart or wishlist, purchased, returned, exchanged, or cancelled.

• Payment information, such as payment method, transaction details, and payment confirmation. Shopify or our payment providers process payment card details. We do not store your full payment card number.

• Account information, such as your username, password, preferences, and settings.

• Communications, such as information you provide when contacting customer support.

• Device and usage information, such as your device and browser details, IP address, network connection, unique identifiers, and how and when you interact with the Services.

Sources of Personal Information

We may collect personal information:

• Directly from you when you create an account, place an order, contact us, or otherwise provide information.

• Automatically through the Services, including through cookies and similar technologies.

• From service providers that provide technology or services to us or process information on our behalf.

• From our business, advertising, and other partners, where permitted by applicable law.

How We Use Personal Information

We may use personal information to:

• Provide and improve the Services: process payments and orders, arrange delivery, manage accounts, handle returns and exchanges, remember preferences, provide customer support, and improve the shopping experience.

• Marketing and advertising: send promotional communications where permitted by law and show advertisements on our Services or other websites. This may include advertising based on your activity, such as products you viewed, purchased, or added to your cart.

• Security and fraud prevention: authenticate accounts, secure payments and the Services, and detect or investigate suspected fraud, illegal activity, or security threats.

• Communicate with you: respond to inquiries, send order and account updates, and maintain our business relationship.

• Comply with legal obligations: respond to valid legal requests, comply with applicable laws, resolve disputes, and enforce our terms and policies.

You may opt out of promotional emails using the unsubscribe link in those messages. We may still send non-promotional messages, such as order confirmations and shipping updates.

How We Disclose Personal Information

We may disclose personal information to:

• Service providers, including Shopify and providers of payment processing, IT, analytics, customer support, cloud storage, order fulfillment, and shipping services.

• Advertising and marketing partners that help us advertise or promote our products. Depending on where you live, certain disclosures or uses for targeted advertising may be considered a “sale” or “sharing” under applicable privacy laws, even if no money is exchanged.

• The Shenzhen-based company providing customer service or technical support on our behalf.

• Third parties you direct us to use or otherwise authorize to receive information.

• Parties involved in business transactions, such as a merger, acquisition, restructuring, or bankruptcy.

• Government agencies, law enforcement, or other parties, when disclosure is required by law or reasonably necessary to protect the Services, our rights, users, or others.

Shopify

Shopify hosts the Services and processes personal information about your access to and use of the Services to provide and improve them. Information you submit through the Services may be transmitted to Shopify and other service providers, some of which may be located outside the United States.

We may also use Shopify features that use information from your interactions with our store, other merchants, or Shopify to help protect, operate, and improve our business. For information about how Shopify processes personal information and the privacy choices available through Shopify, visit:

• Shopify Consumer Privacy Policy

• Shopify Privacy Portal

Third-Party Websites and Links

The Services may link to websites or online platforms operated by third parties. If you visit a website that we do not operate, review its privacy and security policies. We are not responsible for the privacy or security practices of third-party websites.

Information you post on public or semi-public third-party platforms may be visible to other users and handled under those platforms’ own policies. A link on our Services does not necessarily mean that we endorse the third party.

Children’s Privacy

The Services are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If we learn that we have collected such information without appropriate authorization, we will take steps to delete it.

If you believe a child has provided us with personal information, contact us using the details below.

Security and Retention

We use reasonable measures designed to protect personal information. No security measure is perfect, and we cannot guarantee absolute security. Information transmitted to us may not be completely secure while in transit; please avoid sending sensitive information through unsecured channels.

We retain personal information for as long as reasonably necessary to provide the Services, maintain accounts, complete transactions, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

Your Rights and Choices

Depending on where you live, you may have rights to:

• Request access to personal information we maintain about you.

• Request deletion or correction of personal information.

• Request a copy of your personal information or, in certain circumstances, its transfer to another party.

• Opt out of certain uses or disclosures of personal information for targeted advertising, sale, or sharing, as those terms are defined by applicable law.

To exercise an applicable privacy right, contact us at support@4covr.com or use the Data Sharing Opt-Out page in our store’s Policies menu. We may need to verify your identity before processing a request. Where permitted by law, you may authorize an agent to submit a request on your behalf; we may ask for proof of that authorization.

We will respond to privacy requests within the time required by applicable law. We will not discriminate against you for exercising a privacy right.

Global Privacy Control

Where required by applicable law, we honor recognized Global Privacy Control (GPC) signals as requests to opt out of the sale or sharing of personal information or its use for targeted advertising. You can also submit an opt-out request through the Data Sharing Opt-Out page in our store’s Policies menu. The page and applicable opt-out choices are available in the regions enabled in our privacy settings.

We do not currently respond to other “Do Not Track” signals.

International Data Transfers

Although we currently sell to customers in the United States, Shopify and other service providers may process, store, or access personal information in countries outside the United States. When this happens, the information may be subject to the laws of those countries.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this page, update the “Last updated” date, and provide any additional notice required by applicable law.

Contact

HONGKONG GUOWEI SECURITY CO., LIMITED is responsible for handling privacy requests concerning this store.

Email: support@4covr.com
Phone: +86-133 88438090
Address: Room B1510, Building B, Rongchaobinghai Building, No. 2021 Haixiu Road, Bao'an District, Shenzhen, Guangdong 518101, China