Warranty Coverage
4COVR warrants that eligible 4COVR hardware products will be free from defects in materials and workmanship under normal use during the applicable warranty period.
The warranty period for each product is the period stated on the product page or in the order documentation at the time of purchase. Products identified as having a two-year warranty are covered for two years from the original date of purchase. Accessories and hard drives included with a product are covered for the same warranty period as that product.
This limited warranty applies to the original purchaser. Proof of purchase may be required.
What Is Covered
This warranty covers defects in materials or workmanship that arise during normal use and operation in accordance with the product instructions.
What Is Not Covered
This warranty does not cover issues or damage resulting from:
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Accidents, misuse, abuse, neglect, or improper handling
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Improper installation, operation, or maintenance
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Failure to follow the product instructions
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Unauthorized repair, alteration, or modification
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Use with incompatible equipment or accessories
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Electrical conditions, environmental conditions, or other external causes outside the product’s specifications
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Ordinary wear and tear
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Loss of recordings or costs related to data recovery
This hardware warranty does not guarantee uninterrupted or error-free operation of software, mobile applications, or online services.
How to Request Warranty Service
Contact our technical support team at support@4covr.com before returning a product. Please provide your order number or proof of purchase, product model and serial number, and a description of the issue. Our technical team may ask for photos, video, or other information to help diagnose the problem.
Please do not send a product back until 4COVR has reviewed your claim and provided return instructions. Products sent without prior approval may not be accepted.
Warranty Review and Resolution
Our technical team will review the reported issue and determine whether it is covered by this warranty. If a covered defect is confirmed, 4COVR will determine the appropriate remedy, which may include repair, replacement with a new or refurbished product of equivalent function, or a refund, as appropriate.
If the reported issue is not confirmed to be a covered defect, the customer may be responsible for return shipping costs.
A repaired or replacement product remains covered for the remainder of the original warranty period. Repair or replacement does not restart or extend the original warranty period, unless required by applicable law.
Shipping for Approved Warranty Claims
If our technical team confirms a covered defect and a return is required, 4COVR will cover the return shipping costs and provide return instructions.
Please use the shipping method and address provided by 4COVR. Customers are responsible for items sent back without authorization or contrary to the return instructions.
Products Outside the Warranty Period
If your product is outside its warranty period, contact support@4covr.com for assistance. 4COVR may offer troubleshooting or repair services for a fee. Inspection, repair, replacement parts, and shipping charges may apply. We will let you know of applicable charges before proceeding with paid service.
Consumer Rights
This limited warranty gives you specific rights. It does not limit any consumer rights that cannot be excluded under applicable law.