You can place an order directly through our website by adding items to your cart and completing the checkout process.

Shipping costs are calculated at checkout based on your delivery address and the size of your order. Free shipping may be available for qualifying orders.

Two routes: browse by product category (recorders, cameras, accessories) on the support site, or search directly by model number. Every 4COVR product ships with an installation guide, troubleshooting manual, firmware downloads, and an operation handbook.

If you need to change or cancel your order, please contact our customer service team as soon as possible. Once your order has been shipped, we are unable to make changes.

Every 4COVR product includes a 2-years warranty covering defects in materials and workmanship. If a product is confirmed defective, 4COVR will replace it with an equivalent or upgraded model. Separate extended warranty options may be available — check the product page.

On the recorder or camera body. For NVRs/DVRs: the serial number appears above or below the barcode, prefixed with M/N:. For cameras: "Model No:" is printed on the unit's label

In-stock items ship within one business day. Pre-order or out-of-stock items have longer lead times — check the product page for specifics.

After your order is placed, you will receive a confirmation email with a link to track your order status in real time.

Yes, exchanges are possible if the item is unused and in its original packaging. Please contact us to arrange an exchange.

We accept major credit cards, PayPal, and other secure payment options listed at checkout.

Certain products, such as custom or clearance items, may not be eligible for return. Please refer to our return policy for details.Refund policy – 4COVR

To return a product, simply contact our support team with your order details. We will provide instructions and a return shipping address.

Refunds are processed within 10 business days after we receive and inspect your returned item. The amount will be credited to your original payment method.

4COVR is a brand under GUOWEI SECURITY, which entered professional security in 2008. The 4COVR brand launched in 2017 with low-power battery cameras and wireless kits, shifted to PoE surveillance systems in 2024, and opened its independent store in 2026. Product lineup covers 8CH/16CH/32CH/64CH NVR bundles plus Armor, BinSight, DualArc, and PanoTrak camera series.

Access our "brand story“ page to get more.

https://4covr.com/pages/brand-story

4COVR products are designed for consumer and small business use only. They are not intended for US federal government procurement, federally-funded projects, or contractors subject to NDAA (National Defense Authorization Act) restrictions. For government or public-sector procurement needs, contact 4COVR directly to confirm product eligibility.

Click the “Sign Up” or “Create Account” button on our website, then follow the prompts to enter your information and set up your account.

Log in to your account, go to “Account Settings” or “Profile,” and edit your personal details as needed.