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Our support team is always ready to help you with any questions or issues.
Get in Touch
Address
Rm B1510, Rongchaobinghai Building B, Haixiu Road, Bao'an District, Shenzhen
Phone
86-755-86677678
support@4covr.com
+86-133 88438090
Youtube Channel
@4covrsecuritysystem
Business hours
Monday to Friday
From 9 AM to 6 PM
Your Questions, Answered
Find quick answers to our most common questions.
Order & Shipping
1. How can I track my order?
You’ll receive a tracking number by email once your order is shipped. Use it on our website or the carrier’s site to check your delivery status.
2. How long does shipping take?
Most orders are delivered within 3–7 business days. International shipping may take longer, depending on location.
3. Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times will be shown at checkout.
4. Can I change or cancel my order?
If your order hasn’t shipped yet, please contact us as soon as possible to request changes or cancellation.
5. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options at checkout.
Product & Returns
1. What is your return policy?
Returns are accepted within 30 days of purchase if products are unused and in original packaging. Contact our support for assistance.
2. Are your products covered by warranty?
Yes, all our products include a limited warranty. Check the product page or contact us for details.
3. Do you offer discounts for bulk purchases?
Yes, special pricing is available for large or business orders. Reach out to us for more information.
4. Is my personal information secure?
We take privacy seriously and use advanced security measures to protect your data.
5. How can I contact customer support?
You can reach us via email or through our Contact Us page. We aim to reply within 24 hours.
