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Find quick answers to common questions
it's used to hide the power and ethernet cable for a clear installation. Metal materials, solid and durable design.
FAQs
Shipment & Warranty & Payment
1. What are your payment options? And what currencies do you support?
You can use PayPal (available in 202 countries and 25 currencies) to purchase Reolink security products, or use credit or debit cards (Visa, MasterCard, American Express, Discover) directly without logging into your PayPal account. See details ofPayment Policy.
2. How much are the customs duties?
Customs duties depend on where your items are shipped from and shipped to. See details in the Shipping Fees part of Shipping & Delivery Policy.
3. Where can you ship? How long will it take to receive my items?
We sell security cameras to the United States, Germany, the United Kingdom and other dozens of countries. And we handle orders within 24 hours and pass the packages to our forwarders within 48 working hours. The delivery time varies due to where your items are from and shipped to.
See details here Shipping & Delivery Policy.
4. Is there an option to extend the warranty?
Yes, we provide compatible parts and add-ons to extend the life of your system.
5. Do you provide instruction manuals or usage guides?
Every product comes with a detailed user manual, and digital guides are available online.
6. How fast is shipping and delivery?
Orders ship within 72 hours, and delivery typically takes 3-5 business days.
7. Do you offer bulk or corporate purchasing options?
Yes, 4COVR provides special pricing and packages for business or team orders.
8. How can I contact customer support if I need help?
You can reach our support team by email or phone — we’re here to assist you.
